Help

How this platform works, in short answers. If what you need is not here, write to us at the bottom of this page.

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Getting started

Creating an account: You need a phone number or an email address. A code is sent to confirm it is yours, then you choose a username and a brand name. Open
Signing in: Use the username or number you registered with. A new device may be asked for a code the first time. Open
Lost access to your account: Start recovery with the number or email on the account. If you no longer have either, write to us and say which username it is. Open
What this platform is for: A place to write, sell and talk under one halal policy: instrumental/background music, nasheeds and hamd-naat are allowed; songs themselves, dance and indecency are not — in posts, videos, market listings and chat alike.

Writing a post: Open the composer at the top of the feed. Choose one of the eight categories so people who care about that subject can find it. Open
The eight categories: Every post carries one. It decides who is shown it, and it is the main way somebody finds what interests them rather than everything at once.
Who sees your post: You choose per post: everyone, your subscribers, your friends, or only you. Your usual choice can be set once in settings.
Posting a video: Add it in the composer like a picture. Videos may be checked before they appear, which can take a little time. Open
Changing or removing a post: Open your own posts. Editing keeps the history, and removing takes it from everybody immediately. Open
Why a post has not appeared: It may be waiting to be checked. The outbox shows anything held and tells you why. Open

Subscribing and friending are different: Subscribing is one-way and unlimited: you follow what somebody writes. A friendship is mutual and limited, so friends stay people you actually know. Open
Why there is a friend limit: So a friend list stays a friend list. The limit rises as you take part -- your standing page shows how far along you are. Open
Finding people you know: Contact matching turns numbers into one-way codes and shows only people who also chose to be findable. Your numbers are never stored. Open
Messages: Anyone you allow can write to you. A message from a shop opens a session that lasts twelve hours, so a conversation does not stay open for ever. Open
Inviting somebody you know: Your invite page has a code to give them. They enter it on the last step of registration. There is no reward attached — it is so you can find each other. Open

Selling something: Post it as a sale post with up to three buttons -- call, message, order. It appears in the market to people near you first. Open
The twelve-hour business session: A buyer and a seller get twelve hours from the first message. It keeps a shop from being able to write to somebody indefinitely.

What is not allowed: Songs themselves, dance, indecency, deceiving buyers, harassing people, and impersonating somebody. Instrumental/background music is allowed, as are nasheeds, hamd-naat and music that is part of news or a social or religious event. These rules apply everywhere, not only in posts. Open
Reporting something: Use report on the post or message itself. A person reads every report, and you can see what happened to yours. Open
Appealing a decision: Every decision against you can be appealed, and somebody who did not make the original decision reads it. Open
Blocking somebody: They can no longer write to you or see what you post. You can undo it at any time. Open

What is kept about you: The privacy page lists every category, how it is stored, and for how long -- with the real place it is stored named beside it. Open
Downloading your data, or closing your account: Both are on your notifications page. Closing pauses for seven days first, so a change of mind costs nothing. Open
When an account owner has died: Use the support form below and choose ‘A deceased account’. Include the exact @username, your relationship, and a safe way for staff to verify the report. Do not paste identity documents into the message. A human reviews every request; FurqanBarta never hands over login access or changes the account automatically. Open
Keeping your account safe: Add a second step in security settings. You can see every device signed in and remove any of them. Open
Changing the language: The language control is in the top bar on every page. It changes everything, not just this page.

This goes to the people running the platform. It is not a report about somebody -- for that, use report on the post itself.